Proxy Apology & Complaint Resolution

We handle a wide range of apologies and negotiations aimed at restoring human relationships — workplace apologies, affair-related apologies, neighbor dispute mediation, complaint resolution, and more. However, we cannot accept requests involving legal disputes, settlement negotiations, financial disputes, acting as a guarantor, or signing documents — anything that constitutes a legal action. Please feel free to share your situation with us first.

Our staff naturally take on appropriate roles — the client's supervisor, acquaintance, associate, etc. — tailored to each situation. We never reveal to the other party that it is a proxy service. Through thorough pre-meeting briefings, we gain a detailed understanding of the relationships and background to ensure there is nothing unnatural.

A lawyer handles legal issues as a legal representative. Our service, on the other hand, focuses on apology accompaniment and proxy services aimed at restoring relationships and reaching amicable resolutions. We do not handle legal disputes, financial conflicts, settlement negotiations, guarantor roles, or any other legal actions. If your matter involves legal issues, we are unable to assist and recommend consulting a lawyer.

We cannot accept any requests involving legal disputes, settlement negotiations, financial conflicts, damage claims, acting as a guarantor, signing documents, or applying seals — anything that constitutes a legal action. Our service is strictly limited to apology accompaniment and proxy services aimed at restoring relationships and achieving amicable resolutions. If your matter involves legal issues, please consult a lawyer.

Yes. After carefully reviewing the details of your request, we provide a clear estimate in advance. As a guideline, phone apologies start from ¥10,000 and in-person apologies from ¥20,000. Rest assured, no additional charges will ever exceed the quoted amount.

For phone-based apologies, we may be able to respond promptly depending on staff availability. In-person apologies require advance briefing, so the earliest we can arrange is the following day. For urgent matters, please call us first to discuss.

We offer follow-up plans. We provide ongoing support as needed — progress-check calls after the apology, additional in-person meetings, and more. We observe the other party's reaction and recommend the best follow-up approach, so you can trust us to see it through to resolution.

Yes. Whether for in-person meetings, phone calls, or email, you can review the apology approach, content, and wording in advance. We incorporate your wishes as fully as possible and suggest the most effective expressions from an expert's perspective. We adjust until you are completely satisfied.

Yes, we also handle mediation for conflicts within mothers' groups. These are delicate issues that can affect children's friendships, and we address them calmly as a neutral third party. We can visit in person to apologize or handle things by phone or email. With expert mediation, we peacefully resolve these issues that tend to become emotional between the parties involved.